Ordered items are usually despatched within 3 to 5 working days. Most deliveries require someone to be present to accept and sign for the delivery. This is to ensure the goods are delivered and received correctly. We will contact you if an item has been ordered that is temporarily out of stock. We will offer an anticipated despatch date. If this is does not meet your requirements you may cancel the order.
For handmade jewellery, by Irene McCarthy, or bespoke orders an agreed timescale for delivery will be agreed by email before the order is accepted.
Except where stated, all goods will be sent by Royal Mail Signed for 2nd Classand a charge from £1.99 will be applicable within the UK, Republic of Ireland, Isle of Man and Channel Islands, but please note, that at certain times of the year these prices can vary. Two items £2.99 Three or more items £3.99 (maximum).
Alternatively you may choose Royal Mail Special Delivery Guaranteed by 1pm and a charge of £6.50 will be applicable within the UK, Republic of Ireland, Isle of Man and Channel Islands, but please note, that at certain times of the year these prices can vary.
If you request delivery to remote areas you will be advised of any additional charges as soon as possible upon receipt of your order. We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
Cancellation & Returns Policy
If you wish to cancel your order:
• You can notify us by telephone on 07733 376466 or via email at firstname.lastname@example.org before we have dispatched the goods to you; or
• Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods.
Please be aware that your right to cancel does not apply to certain goods that we sell, for example, bespoke items. You must inform us of your wish to cancel in writing either by letter or email within a period of 7 working days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.